Continuous Reflections

The Continuity blog
Tags >> just thoughts
Apr 13
2010

The iphone debate & the importance of a balanced approach

Posted by: Kelvin Lawrance

Tagged in: just thoughts

Here at Continuity we have always had a bit of a thing about remaining impartial.  This has led to us turning down some lucrative 'deals' to recommend suppliers products and is a key reason that we haven't travelled the road to Microsoft partnership.

The issue arises again when looking at smartphone platforms.

For those of you who remember the days of video recorders: that was a prime example of the best technology losing out.  The ultimate victor in that platform war was of course VHS, yet many, better qualified than I, would argue that it was far from the best technical solution.

Oct 20
2009

If ever anyone needed a CRM - B&Q customer service

Posted by: Kelvin Lawrance

Tagged in: just thoughts

Back in April I removed a dilapidated shed from my back garden and decided to replace it with two smaller bike stores.  Two suitable bike stores were purchased but six months  later one of them remains in pieces and I am continuing a battle with B&Q to obtain the missing fittings kit for one of them.  This isn't a moan about quality of the product or price - with sheds I find you get what you pay for - but I have been stunned that in these days of technology B&Q's customer service doesn't seem to have anything more advanced than a scrap of paper and a pen on which to note my various enquiries.

Sep 26
2009

The blog plan...

Posted by: Kelvin Lawrance

Tagged in: just thoughts

OK,  so here we are.  I've finally added a blogging feature to the site so now we need some content.